Refund Policy

Last Updated: 15-Oct-2023

At Grata Eshop Pvt Ltd, we are committed to providing you with the best service and products. If you are not satisfied with your purchase, we offer a refund policy as outlined below.

2. Refund Process

To request a refund, please contact our customer support team at [Customer Support Email]. Provide the following information:

Your full name

Contact details

Transaction details (order number, payment reference, etc.)

Reason for the refund request

Any supporting documentation or evidence (if applicable)

3. Refund Review

Once your refund request is received, our team will review your request to determine eligibility. We may contact you for additional information if necessary. Refunds are typically processed within 7 days from the date of your request, but the actual timeline may vary.

4. Refund Criteria

Refunds will be issued in the following scenarios:

The service or product received does not match the description.

The service or product is defective or damaged upon receipt.

The service or product does not meet your expectations and you have requested a refund within 7 days of your payment.

5. Refund Method

Refunds will be issued using the same payment method used for the original transaction. Please allow additional time for your financial institution or payment provider to process the refund.

6. Non-Refundable Situations

We do not offer refunds in the following situations:

Refund requests made after 7 days from the date of payment.

Refund requests for digital products or services that have been fully delivered.

Refund requests for downloadable products or services where you have accessed or used the content.

7. Contact Us

If you have any questions or need assistance with the refund process, please contact our customer support team at support@grataeshop.com